You can file a complaint against Truist or submit a lawsuit in small claims court. If you still have issues with your Truist account or insurance and customer service isn’t helping, you have legal alternatives. For business claims through your insurance you can contact 80 or 87. If you offer life insurance Business solutions the customer service number is 80. For assistance in other languages please speak to a representative directly. If you have employee benefits through this provider you can reach out to the insurance number at 80. Phone assistance in Spanish at 844-4TRUIST (84), option 9. If you have questions about online and mobile banking the number is 88. If you have any questions or concerns about a business loan, credit cards, debit cards, using your miles, or the equipment finance department, it’s all the same as the general account information number: 844-4TRUIST (84). Qualified Written Requests/Notices of Error/Requests for InformationĬharlotte, NC 28258-0302 Business clientsīusiness clients using Truist services sometimes have separate contact information. If you have to send something in the mail you can use the following addresses:

If you have a mortgage through Truist, your mortgage is managed by one of two companies as indicated by the documents you have: If using Truist for investment services, you can reach Truist Wealth at 1 800 228-9798 between 7 a.m. For Personal Property and Casualty Insurance you can call one 80 or 1 800 to 28 1820. If you have a personal claim for your insurance and you want to contact the claim center that number is 80. For health insurance and life insurance services the number is one 80. If you have health insurance, property insurance, or life insurance through Truist, you can contact them over the phone or directly email them. If you are having a problem with online banking or mobile banking, they have a separate number: 88. To reach the automated system you can call at any time.Ĭustomer service can be reached at 844-4TRUIST (84). To reach a real person you have to call during business hours: Monday through Friday, 8am to 8pm ET, Saturday, 8am to 5pm ET. If you have an issue with things like hidden fees, you definitely want a real person. Personal banking, debit cards, and credit cards This makes it easier to find the number for things like personal insurance claims or debit card problems. Truist has an online directory if you don’t know which department you want. The information below should make it easier for you to locate the right customer service department when the time comes. Because they offer so many different services for personal finances and business finances it can seem impossible to find the right customer service representative.

The company offers small business and commercial banking options, checking and savings accounts for individuals as well as credit cards, investment services, and mortgages. They were formed back in 2019 after a merger between SunTrust and BB&T banks. TruistFinancial is a bank holding company headquartered out of North Carolina. When customer service fails, FairShake can make Truist bank listen.

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